Tracking order

At NgaroWeb, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your door. This page explains how to track your shipment for Shirts, Skirts, Pants & Trousers and what to do if you need help.

How Order Tracking Works

1. Order Confirmation

   After you place your order, you will receive an order confirmation email. This confirms that we have received your order and are preparing it for shipment.

2. Shipping Confirmation

   Once your item has been dispatched, we will send you a shipping confirmation email. This email includes your tracking number and, where available, a link to the carrier’s tracking page.

3. Tracking Number Activation

   Tracking information may take 24–72 hours to appear after you receive your shipping confirmation. This is normal, as carriers need time to scan and update the parcel in their system.

4. Track Your Parcel

   You can track your shipment using the tracking number from your shipping confirmation email. If your tracking link does not work or you prefer a universal tracking service, you can use a third-party tracking website such as 17TRACK.

5. Delivery Updates

   Tracking statuses may include: label created, in transit, arrived at sorting facility, out for delivery, delivered, or delivery exception. These updates are provided by the carrier and may vary by destination.

Track with a Third-Party Tracking Service

If you want to track your parcel across multiple carriers in one place, you can use a reliable third-party tracking website.

17TRACK

17TRACK supports many international carriers and is widely used for cross-border shipments.

https://www.17track.net/

How to use 17TRACK:

1. Open the 17TRACK website.
2. Enter your tracking number in the search box.
3. If prompted, select the carrier or choose automatic carrier detection.
4. Click the track button to view the latest status and movement history.

If Your Tracking Has Not Updated

• Wait 24–72 hours after receiving your shipping confirmation email.
• Double-check that you entered the tracking number correctly, without extra spaces.
• Try tracking again after 24 hours, as carrier scans may be delayed during peak periods or customs processing.
• If there is still no update after several business days, contact us for assistance.

If Your Tracking Shows “Delivered” but You Have Not Received Your Order

1. Check around your delivery address, including your porch, mailbox, reception area, or with neighbors.
2. Contact the carrier directly using the tracking information provided, as they may have additional delivery details.
3. If you still cannot locate your parcel, contact us at [email protected] with your order number and tracking number.

Need Help?

If you have questions about tracking your Shirts, Skirts, Pants & Trousers order, please email us at [email protected]. Include your order number and tracking number so we can assist you as quickly as possible.