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Privacy policy

At NgaroWeb, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from our online store, which offers Shirts, Skirts, Pants & Trousers.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, shipping address, billing address, email address, and payment details when you place an order.
  • Order Information: Details about the products you purchase, order value, and transaction history.
  • Technical Data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
  • Communication Data: Any information you provide when contacting us via email at [email protected].

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including shipping and payment processing.
  • To communicate with you regarding your orders, inquiries, or customer support requests.
  • To improve our website, products, and services based on your feedback and browsing patterns.
  • To comply with legal obligations and prevent fraudulent activities.
  • To send promotional offers or updates only if you have opted in to receive them.

3. Legal Basis for Processing

We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other international privacy regulations. Our legal bases include:

  • Performance of a contract when processing your order.
  • Compliance with legal obligations.
  • Legitimate interests such as improving our services and preventing fraud.
  • Consent for marketing communications, which you may withdraw at any time.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

  • Third-party service providers such as payment processors, shipping carriers, and IT support, strictly for order fulfillment and website operations.
  • Legal authorities if required by law or to protect our rights and safety.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Storage and Retention

Your personal information is stored on secure servers and retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing activities.
  • Request data portability.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and implement safeguards to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].