Shipping policy
At NgaroWeb, we are committed to delivering your Shirts, Skirts, Pants & Trousers in a reliable and timely manner. Please review our shipping policy below before placing your order.
Shipping Method
We currently offer one shipping method:
- Standard Shipping – available for all orders within our supported delivery areas.
We do not offer expedited, overnight, or free shipping options at this time.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: Free shipping is not available for any order, regardless of order value or quantity.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a confirmation email once your order has been shipped. This email will include tracking information where available.
Estimated Delivery Time
After processing, Standard Shipping typically delivers within:
- 5–10 business days for domestic orders
- 10–20 business days for international orders
Delivery times may vary depending on your location, customs clearance, and local postal service performance. NgaroWeb is not responsible for delays caused by carriers, customs, or events beyond our control.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to monitor your shipment’s progress. Please allow up to 48 hours for tracking information to become active.
Shipping Restrictions
- We currently ship to addresses within the regions listed at checkout. If your location is not available, please contact us at [email protected] for assistance.
- We do not ship to P.O. boxes or APO/FPO addresses at this time.
- Orders with incomplete or incorrect shipping addresses may be delayed or canceled. Please double-check your address before submitting your order.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. NgaroWeb has no control over these fees and cannot predict their amount. Please contact your local customs office for more information.
Lost, Damaged, or Stolen Packages
NgaroWeb is not liable for packages that are lost, damaged, or stolen after they have been handed over to the shipping carrier. If your package is lost or damaged during transit, please contact the carrier directly with your tracking number. If you need further assistance, you may reach us at [email protected].
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but once an order has been shipped, we cannot make changes or cancel it.
Contact Us
For any questions regarding our shipping policy or your order, please email us at [email protected]. We aim to respond within 1–2 business days.