Refund policy

At NgaroWeb, we are committed to ensuring your satisfaction with every purchase of shirts, skirts, pants, and trousers. If you are not entirely satisfied with your order, we are here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item was purchased within the last 30 days.
• The item is unworn, unwashed, and in the same condition that you received it.
• The item is in its original packaging with all tags attached.
• You have proof of purchase, such as an order confirmation email.

Certain items are non-refundable, including:

• Items marked as final sale or clearance.
• Intimate apparel or accessories.
• Gift cards.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for return.
2. Our team will review your request and provide instructions for returning the item.
3. Ship the item back to the address provided by our support team.

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7–10 business days. Shipping costs are non-refundable.

4. Exchanges

If you wish to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at [email protected].

7. Policy Updates

NgaroWeb reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. By making a purchase, you agree to the terms outlined in this policy.

If you have any questions about our Refund Policy, please reach out to us at [email protected]. We are happy to assist you.